Advanced queue options: Add unlimited users to queue ring groups.Personal ring strategies let agents choose how long their phone rings before voicemail. Customize hold music and choose from queue ring settings like round robin, ring all, or ring least-active agent. Automatic call distribution (ACD) queues: Create agent ring groups and call queues to optimize the call-waiting process and shorten hold times.Auto attendants: Create self-service routing menus so customers can reach agents, voice mailboxes, or hear pre-recorded (via voice or type-to-text) announcements/messages.The intuitive user portal includes, with one-click calling, a searchable contact list, call history, and visual voicemail. In addition to porting in pre-existing numbers, OnSIP offers toll-free and local business phone numbers from a selection of US and Canada area codes. Softphone-powered desktop, web, and mobile apps allow users to make/receive calls from a virtual business number on any device with an internet connection–eliminating the need to purchase additional hardware. OnSIP-patented network technology registers customer VoIP phones to the data center nearest them, quickly transmitting call data while improving sound quality and reducing latency. (Out-of-network international calls have additional charges.) The Unlimited plan offers free in-network calling, while the Basic plan charges 2.9 cents/minute. OnSIP’s cloud phone system provides HD voice calling within a 20-country network. Salesforce, MS Teams and Outlook, Google Workspace, HubSpot, Zendesk, ServiceNow, Sugar CRM, and more.Įxtensive knowledge base and 24/7 access to US call, chat, and email supportĢ4/7 email, chat, and phone support team accessĪ voice-focused small business solution at an affordable price, with limited video capabilitiesĪ unified communications solution with pricier, advanced options for automated sales and customer supportīelow, we’ve compared key features for OnSIP vs Nextiva. HubSpot, Zendesk, Oodo, and Google Chrome browser extension
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